Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") form an agreement between Brivo Digital, owned and operated by Basant Ahlawat, Electronic City, Bengaluru, Karnataka 560100, India ("Brivo Digital", "we", "us"), and the person or business ordering our services ("Client", "you"). By accepting a quote, paying an invoice or subscribing to a Website Care plan, you agree to these Terms. If a written quote conflicts with these Terms, the written quote applies for that project.

2. Our services

Brivo Digital provides two services:

• Website design & development: planning, designing, building, testing and launching websites for businesses.
• Website management ("Website Care"): monthly hosting, security, backups, software updates and content edits for websites.

All services are delivered digitally and remotely. We do not ship physical goods. The exact scope of each project is defined in the written quote.

3. Free samples & written quotes

• We may create a free customised sample design (usually a homepage concept) before you commit. The sample is free and places no obligation on you.
• Before development starts, we send a written quote (by email or WhatsApp) stating the price, currency, scope, number of revisions, delivery timeline and any third-party costs.
• Quotes are valid for 30 days. Work starts only after you accept the quote in writing.
• Any work outside the agreed scope is quoted separately and starts only after your written approval.

4. How services are delivered

1. Consultation: we discuss your goals and requirements.
2. Sample & quote: we share a free sample design and a written quote.
3. Content collection: you provide text, images, logo and any required access.
4. Development: we build the website on a private preview (staging) link.
5. Review & revisions: you review the preview and request changes within the included revision rounds.
6. Approval & payment: once you approve, we issue the final invoice.
7. Launch & handover: after payment, we launch the website on your domain and hand over source code and admin access within 2 business days.

Website Care services start from the date of your first monthly payment and are delivered continuously while the plan is active.

5. Delivery timelines

Timelines are counted from the date we receive your sample approval and all required content and access. Delays in providing content, feedback or approvals extend the timeline by the same amount. The timeline in your written quote is the one that applies to your project. If we expect a delay on our side, we will tell you in advance with a revised date.

6. Revisions

Each package includes a set number of revision rounds (Starter: 2, Business: 3, Premium: 4). One round means one consolidated list of changes sent together. Additional rounds, or changes that go beyond the agreed scope (for example, a completely new design direction or new pages), are quoted separately.

7. Client responsibilities & expectations

To deliver your project on time, you agree to:

• Provide accurate, complete content (text, images, logo, business details) in a timely manner.
• Make sure you own or have permission to use all content, images, logos and trademarks you provide, and that they do not infringe anyone's rights.
• Give feedback and approvals within 7 days of each request.
• Provide the access needed for the project (for example, domain or hosting account access) and keep your own account passwords secure.
• Nominate one contact person who can make decisions about the project.
• Review the website carefully before approval. Approval confirms the website meets the agreed scope.
• Make sure your website's content and your business activities comply with applicable laws.

If we do not hear from you for 30 consecutive days during a project, we may pause the project. Paused projects can be resumed, subject to our availability and an updated timeline.

8. Payment

• The price is always confirmed in the written quote before development starts.
• Unless your quote states otherwise, full payment is due after you approve the completed website and before we launch it on your domain or hand over source code, files or admin access.
• For larger custom projects, a quote may require an advance payment. If so, the amount and conditions are stated in the quote.
• Indian clients are invoiced in INR; international clients are invoiced in USD. Invoices are payable within 7 days.
• Website Care plans are billed monthly in advance.
• Bank, payment gateway or currency-conversion charges applied by your bank or card provider are your responsibility.

9. Ownership & intellectual property

Once the final invoice is paid in full, you own the website design, custom code and content created specifically for you, and you receive full admin access. Until payment is received, all work remains the property of Brivo Digital. Third-party items (such as themes, plugins, fonts or stock images) remain subject to their own licences. We may show the completed website in our portfolio unless you ask us not to in writing.

10. Website Care plans

• Plans include the features listed on our Services page at the time you subscribe.
• Unused edit time does not carry over to the next month.
• We aim for high uptime but cannot guarantee uninterrupted service, since hosting relies on third-party infrastructure. We will work to restore service as quickly as possible after any outage.
• You may cancel at any time; see our Refund & Cancellation Policy.
• If a Website Care payment is more than 15 days overdue, we may suspend the service after giving notice.

11. Third-party services

Websites may rely on third-party services such as domain registrars, hosting providers, payment or booking tools, and email providers. Their availability, pricing and terms are outside our control. Where a paid third-party service is required, we tell you the cost in advance.

12. Prohibited content

We do not build or manage websites that promote or involve illegal activities, gambling, adult content, weapons, drugs, counterfeit goods, hate speech, fraud, or anything that infringes intellectual property rights. We may decline or stop any project that breaches this section.

13. Limitation of liability

We deliver our services with reasonable skill and care. To the extent permitted by law, Brivo Digital is not liable for indirect or consequential losses (such as loss of profit, revenue or data) arising from the use of your website. Our total liability for any claim is limited to the amount you paid us for the specific service in question.

14. Termination

Either party may end a project by giving written notice. What happens to payments is set out in our Refund & Cancellation Policy. We may end services immediately if you breach these Terms, including section 12.

15. Governing law

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. We will always try to resolve concerns informally first; please contact us before starting any dispute.

16. Contact

Brivo Digital (Proprietor: Basant Ahlawat)
Electronic City, Bengaluru, Karnataka 560100, India
Phone/WhatsApp: +91 83739 30545
Email: hello@brivodigital.com