1. Summary
| Situation | Outcome |
|---|---|
| Free sample design | Always free: no payment, nothing to refund |
| Cancel a website project before paying | No charge |
| Paid, but website/handover not delivered within 7 business days | 100% refund |
| Duplicate or excess payment | 100% refund of the extra amount |
| Paid website doesn't match the agreed written scope and we can't fix it within 14 days | Full or partial refund |
| Advance paid (only if stated in quote), cancelled before work starts | 100% refund of advance |
| Website Care plan cancellation | Stops at end of current billing month; no charge after that |
2. Free sample design
The customised sample design we create before you commit is free of charge. You are under no obligation to proceed, and there is nothing to cancel or refund.
3. Website design & development projects
The price is confirmed in a written quote before development starts. Unless your quote says otherwise, you pay only after you have reviewed and approved the completed website on a private preview link, and before we launch it on your domain or hand over source code and admin access.
Cancellation
- You may cancel a project at any time before paying the invoice, by email or WhatsApp. No charge applies, and no deliverables (source code, files or access) are handed over.
- After payment, the website has been approved and handed over, so the project is considered complete and cannot be cancelled. Refunds after payment are available only in the cases below.
Refunds after payment
- Non-delivery: if we have not launched your website or handed over the source code and admin access within 7 business days after receiving payment (unless the delay is caused by you, for example missing domain access), you are entitled to a 100% refund.
- Duplicate or excess payment: any amount paid twice or above the invoice value is refunded in full.
- Material defect: if, within 14 days of launch, you report that the delivered website does not match the scope agreed in the written quote, we will fix it at no cost. If we cannot fix it within 14 days of your report, you may request a full or partial refund, proportional to the undelivered part of the agreed scope.
4. Advance payments (only if stated in your quote)
Some larger custom projects may require an advance payment. This is always stated in the written quote before you accept it.
- Cancelled before development starts: 100% of the advance is refunded.
- Cancelled after development starts: the advance is refunded minus the value of work already completed, calculated from the milestones in your quote. We will share a written breakdown.
- If we cancel the project for any reason other than a breach of our Terms by you, the full advance is refunded.
5. Website Care (monthly management) plans
- Plans are billed monthly in advance and can be cancelled at any time by email or WhatsApp.
- Cancellation takes effect at the end of the current billing month. You will not be charged again after cancelling.
- We do not give partial refunds for unused days in a month that has already started, except as stated in this section.
- If you are charged after you have cancelled, the charge is refunded in full.
- If the service is unavailable for more than 72 consecutive hours due to a fault on our side, that month's fee is refunded on request.
- On cancellation, we give you a full backup of your website and help move it to your own hosting at no extra cost.
6. Third-party costs
Costs paid to third parties on your behalf with your prior approval, such as domain registration, paid themes or plugins, or stock images, are passed on at cost. They are refundable only if the third-party provider refunds us. Where possible, these items are purchased in your own name or account.
7. Cases not eligible for a refund
- Change of mind after you have approved and paid for the completed website and it has been handed over.
- Changes requested after approval that were not part of the agreed scope (these can be quoted as new work).
- Issues caused by changes made to the website by you or another developer after handover.
- Delays caused by missing content, feedback or access from your side.
8. How to request a cancellation or refund
- Email hello@brivodigital.com (or WhatsApp +91 83739 30545) with your name, invoice number and the reason for your request.
- We acknowledge your request within 2 business days.
- We review it and confirm our decision in writing within 5 business days.
9. Refund timelines & method
- Approved refunds are issued within 7 business days of approval, to the original payment method.
- Refunds are made in the currency of the original payment (INR or USD). Depending on your bank or card provider, it may take a further 5–10 business days for the refund to appear in your account.
- We refund the amount we received. We cannot refund bank, card or currency-conversion fees charged by your own bank or payment provider.
10. Disputes & chargebacks
If you're unhappy with any part of our service, please contact us first. We respond quickly and will try to resolve the issue fairly. Contacting us directly is usually much faster than raising a dispute or chargeback with your bank.
11. Contact
Brivo Digital (Proprietor: Basant Ahlawat)
Electronic City, Bengaluru, Karnataka 560100, India
Phone/WhatsApp: +91 83739 30545
Email: hello@brivodigital.com
This policy should be read together with our Terms & Conditions.